Your Questions Answered
Frequently Asked Questions
Explore answers to commonly asked questions about our products, ordering process, and more. Have a question that’s not answered here? Feel free to reach out to us, and we’ll be happy to assist you!
To inquire about a product, simply navigate to the product page and click on the “Make an Inquiry” button. Fill out the contact form with your details and any questions you have about the product. Our team will get back to you promptly with the information you need.
When making an inquiry, please provide as much detail as possible about the product you’re interested in and any specific questions you have. This helps us better understand your needs and provide you with accurate information.
No, there is no minimum order quantity for inquiries. Whether you’re interested in one product or multiple products, we’re happy to assist you with your inquiry.
We strive to respond to all inquiries within 24-48 hours during our regular business hours. However, response times may vary depending on the complexity of the inquiry and the volume of inquiries we receive.
Yes, we understand the importance of seeing and feeling the product before making a purchase decision. Please let us know in your inquiry if you would like to request samples, and we’ll do our best to accommodate your request.
We accept various payment methods, including Credit/Debit card (Visa, MasterCard, American Express), Bank Wire Transfer, Money Gram, and Western Union. Our team will provide you with detailed payment instructions when responding to your inquiry.
Yes, we offer discounts for bulk orders. Please include details about the quantity you’re interested in when making your inquiry, and our team will provide you with pricing information including any available discounts.
As an inquiry-based website, we do not have a traditional return policy since purchases are not made directly through the website. However, if you have any issues with your order upon receipt, please contact us, and we’ll work with you to resolve the issue.
Yes, in many cases, we offer customization options for our products. Please include details about your customization requirements in your inquiry, and our team will advise you on the available options and any associated costs.
If you have any additional questions or need further assistance, please don’t hesitate to contact our customer support team. You can reach us via email at inf@proticsport.com or by filling out the contact form on our website. We’re here to help!